AIE Activities

AIE Activities

MANAGEMENT:

Collecting and distributing, in a fair and equitable manner, the intellectual property rights of music performers and executants through collective management.

Monitoring the compliance, implementation and development of these rights in accordance with the laws covering collective management.

Defending and improving the rights, treaties and laws which set up the rules in order to carry out the collective management effectively, with transparency and honesty, both in the analogue and digital domains, and in all territories where performers rights are respected and applied.

SOCIAL WELFARE ACTIVITIES:

AIE provides its members with insurances, financial aid and other benefits for the assistance of their immediate and sensitive needs.

TRAINING ACTIVITIES:

BECASAIE Grants, AIE Masterclasses, courses, workshops, seminars and partnerships with foreign music training projects.

PROMOTION ACTIVITIES:

Aid and financial support for concerts, festivals, contests, travels, symposiums, meetings…

Live music circuits organized and sponsored by AIE, such as:

AIEnRUTa, Artists, Jazz, Flamenco, Classics, Latin, AIEDeNUEVO, AIE-LIPA, AIE-Cervantes Institute and more.

Awards and prizes for experts and professionals from the music sector, etc.

Our manifest

1. Intellectual property is a right, not a duty.
2. Intellectual property rights are inherent to the human being, as is the right to freedom.
3. Books are culture, records are culture, films are culture, theatres are culture. They all must receive a fair and equitable, nonarbitrary fiscal treatment.
4. Fair competition in the free market is only possible when the right to free expression and free choice is ensured.
5. Freedom of speech and expression cannot subsist without the right to free broadcasting, exposition and exhibition.
6. We are willing to change our customs, but we do not accept external actors modifying them.
7. Transculturation is acceptable when it is a round trip in every sense.
8. Culture, peculiar and diverse, differentiates human beings and brings them together.
9. We performers are not demanding State protection. We are asking for a decent care and social treatment, as we likewise request for all individuals.
10. A society that protects and preserves objects rather than ideas is ill.

QUALITY

Artistas Intérpretes o Ejecutantes, EGDPI (AIE), in its activities of providing affiliate support services, legal advice, managing welfare, training, and promotional funds, rights administration, and their distribution in the offices of Madrid, Barcelona, and Seville, continuously works on quality improvement and management.

To meet this commitment, the company’s management implemented a Quality Management System according to the UNE-EN-ISO 9001 Standard. Through the implementation of this system, the following objectives, among others, are pursued:

• Operate respectfully, always complying with applicable legal requirements.
• Achieve full customer satisfaction.
• Continuous improvement.
• Provide a framework for setting and reviewing objectives.

AIE was certified by AENOR in the year 2000 and has been renewing its certification since then.

AENOR Audit Results

As every year, the certification entity AENOR has conducted the External Audit of the Quality Management System implemented within the organization. This year, a renewal audit was carried out in a mixed format (in-person in Madrid and remotely for Barcelona and Seville) on April 22 and 23, 2024, verifying the system’s compliance with the requirements of the UNE-EN ISO 9001:2015 international standard and other audit criteria (legal and regulatory requirements, client requirements, and the internal management system requirements).

During the audit, the daily activities of the entity were reviewed, including affiliate support services, rights administration and distribution, activities related to the Welfare and Cultural Fund (FONACAIE), measurement of affiliate satisfaction, among others.

As a result, according to the audit report, the management system is adequately implemented and effectively meets the requirements of the standard and other audit criteria, with no deviations considered as “non-conformities” detected. The following strengths were highlighted:

1.       ENTITY COLLECTION. Actions undertaken during 2023 to meet the collection budget.

2.       REVENUE RISK OBSERVATORY. Progress in the “Risk Observatory and Reports” project to prevent, analyze, and control risks threatening the development and consolidation of artists’ rights and revenue.

3.       WELFARE ASSISTANCE FOR MEMBERS. Detailed content of the FONACAIE Annual Assistance Report, including origins/causes, types of aid, etc.

4.       MEMBER SATISFACTION SURVEYS. Outstanding results from various satisfaction surveys, particularly those related to FONACAIE activities (programs, aid, and scholarships), with scores above 9 out of 10.

5.       STRATEGIC PLAN AND OKR OBJECTIVES. Systematic creation and management of 20 work teams for the development of the entity’s strategic plan.

6.       AGILE METHODOLOGY AND DATA ANALYSIS. Progress in agility and data analysis through functionalities and data incorporated into the Data Lake.

7.       TRAINING. Monitoring and compliance level of the annual internal training plan.

8.       COMMUNICATION. Internal communication channels, highlighting the various intranet blogs.

Affiliate Satisfaction Monitoring. Summary for 2023

AIE systematically measures the quality levels perceived by affiliates. Based on the data collected, quarterly and annual satisfaction reports are prepared, allowing the organization to understand the degree to which affiliates’ needs and expectations are being met through the various services provided. This results analysis enables the continuous identification and application of improvements in the quality of services offered.

In 2023, a total of 2,541 automated surveys were conducted among affiliates who used AIE’s services, achieving an average score of 9.3 out of 10. Additionally, satisfaction with welfare, promotional, and training programs conducted through the AIE Welfare and Cultural Fund was evaluated, reaching an average score of 9.5 out of 10.

The Board of Directors, which thoroughly analyzes the results of these annual surveys, wishes to thank affiliates for their collaboration in improving the services offered by AIE.

Service Charter

AIE aims for the continuous improvement of management efficiency to achieve optimal economic, welfare, and promotional results for artists, balancing service excellence with a progressive reduction in rights management costs.

To continue enhancing efficiency, AIE updated its Service Charter in 2023 to guarantee good economic, legal, and social management. New deadlines, dates, and details regarding members’ rights with their management entity were established. Among the transparency commitments is the annual accountability report on the degree of compliance with commitments in the Service Charter.

In 2023, AIE provided 18,880 services to members with service deadlines established in the Service Charter, achieving a 99.97% compliance rate. There were five non-compliance cases (0.03% of the total) related to consultation response times. All incidents were analyzed in detail and considered punctual, not requiring corrective actions.

This charter is a clear example of AIE’s dedication to quality and the services it offers affiliates.

AIE Quality Policy

The Quality Policy is attached. Last review: April 1, 2024, during the Management Review.

Supplier Information

AIE is required to perform periodic evaluations of all its suppliers. This is done annually, applying the following criteria for re-evaluation:

The Quality Committee, during the Management Review, will analyze any incidents reported for each supplier. Suppliers with more than three deviations in a year will be reclassified from Eligible to Ineligible.

Download AENOR Certificate.

AIE COMPLIES WITH THE FINANCIAL INVESTMENT CODE OF CONDUCT

AIE, faithful to its commitment to rigor and transparency in management, complies year after year with the Code of Conduct approved by the Spanish National Securities Market Commission (CNMV) for financial investments made by non-profit organizations.

This Code, approved on 11/20/2003 and published in the BOE on 01/08/2004, includes recommendations on the selection, security, and liquidity of financial investments, as well as risk diversification.

AIE COMPLIANCE PROGRAM AND CODE OF CONDUCT

The Society of Artists AIE has implemented a Compliance Program and Code of Conduct approved by the Board of Directors in December 2021. Below is an extract from this program.

AIE Compliance Program and Code of Conduct (Extract)

“AIE assumes a firm and resolute commitment to ethics, corporate responsibility, transparency, and best practices in corporate governance as an essential element of its strategy.

Our priority is responsible work based on respect for our members and the team members of AIE, adhering to solid values of honesty, impartiality, objectivity, responsibility, and efficiency.

Transparency in all operations is the main axis that builds trust in all our relationships, and we are fully convinced of what we do and how we do it.

As part of these commitments and values, AIE has adopted a Criminal Risk Prevention Manual and a Code of Conduct to strengthen its long-standing corporate compliance culture, which is periodically updated to address new needs.

The Criminal Risk Prevention Manual aims to effectively and efficiently control and prevent any illicit conduct that may arise within AIE. It complements the existing controls already in place to further mitigate the risks of criminal activity associated with AIE’s activities.

The manual identifies hypothetical criminal risks that could affect AIE and the generic and specific control measures established to prevent each identified risk.

On the other hand, our Code of Conduct primarily aims to establish ethical values that should guide AIE’s behavior and outlines commitments and best practices for managing its activities. It is a cornerstone for responsible behavior that must be observed by all individuals directly or indirectly related to AIE.

Our internal control policy and adherence to applicable regulations ensure the existence of appropriate mechanisms to support all stakeholders in fulfilling their obligations and performing their activities in accordance with the Code of Conduct.

These initiatives reflect our dedication to competitiveness, profitability, and social responsibility, with a particular emphasis on employee value, health, safety, quality, and transparency.”